FNB acting ********ly -

FNB has in the space of one week upgraded both myself and my boyfriend's accounts to private clients, which incurs a greater admin fee. They did this without our consent and without being asked to and when requested to downgrade generic responses are given that a request will be made and it takes 5 days to obtain a response. It took my boyfriend more than 4 weeks and countless hours to have his account downgraded and it is clear that i will now have to do the same.

Terrible service. FNB is marketed as a bank for the people but their nefarious intentions and actions tell a different tale.

I have asked to speak to a manager and have been prevented from doing so.

I have asked for the cancellations policy and it was refused to be provided to me. I will be cancelling my account and i will never bank with FNB again.