FNB accounts mix up
On 14 March 2024 at about 15:30, Wisani Mathebula from FNB ***** department, had a mix up with another person and my account. She mistakenly reported/initiated an investigation of ***** on my account without my consent. The result is now that my cards (Cheque and Credit) is blocked, and I had to change all my passwords for my cellphone banking and online banking. She apologized to me, and said I must order all my cards back, and at least I only have to pay for my new cards by next month. I understand a mistake can easily be made, and I'm fine with what happened. But as this was not my fault, I now have to sort out the problem with my cards, and going into the weekend and my eldest son in the hospital, have no way of having money to use, except to pay all my money over to my wife's account, which makes it difficult under the circumstances.
Ms. Mukhethwa Sebetwane called me, and sent me this.
"Good day Johannes I trust that you are well. My name is Mukhethwa Sebetwane from the ***** desk, Thank you for taking my call earlier today. Kindly be advised that credit card has been ordered and it will be delivered to your home address within 3 – 5 working days.I’ve also sent a request to have a card replacement fee of R150 to be reversed into your account, the request will be actioned within 3 - 5 working days. We truly apologise for the inconvenience caused. Regards"
Ms. Mukhethwa Sebetwane called me, and sent me this.
"Good day Johannes I trust that you are well. My name is Mukhethwa Sebetwane from the ***** desk, Thank you for taking my call earlier today. Kindly be advised that credit card has been ordered and it will be delivered to your home address within 3 – 5 working days.I’ve also sent a request to have a card replacement fee of R150 to be reversed into your account, the request will be actioned within 3 - 5 working days. We truly apologise for the inconvenience caused. Regards"