FNB Account Trap

I opened a Business Account via Online application on the 10th of February 2022. After a tedious process of setting my account up and getting it activated, it was brought to my attention that there was still a hold on my account due to outstanding documents. I submitted these documents on the 3rd of March 2022 after which I received no response and my account hold was not lifted yet. I sent a follow up mail on the 10th of March after which I still did not receive a response. I resubmitted all the documentation on the 17th of March after which I still did not receive a response and the hold on my account is still in place. I have called the new accounts department every business day since the 3rd of March. However, I never seem to make it to speak to a consultant because the line is constantly busy. I have had to put payments on hold because I am unable to transact. This is absolutely ridiculous and unprofessional. I must pay account fees for an account I cannot use and that my money is basically trapped in