FNB Account Taking 22 Business Days+ To Complete

June 26 2015 I received the KYC and SAR forms from [Email Removed]<br> <br> On June 30 I forwarded The Forms Back To [Email Removed] and received this REF Number: REF:***<br> <br> During this time I lodged an escalation <br> <br> On July 06 2015 [Email Removed] responded and I re-forwarded the supporting documents to them and received REF:***<br> <br> One week later, on July 15 2015 I receive communication stating I did not submit proof of address. This is after I initiated communication with FNB business banking to complain yet again.<br> <br> I forwarded The Proof Of Address and now I must wait another 3 business days to process. <br> <br> Ultimately after 21 days of no result being reached, when their response time is stated to be 3 business days they request that I go stand in line at the municipality to get a letter from the counsellor. I enquire about them sending somebody from a physical branch to manually come and check my residence, which is part of FnB procedure and am told that option is unavailable to me because I app**** on-line( Through A Virtual Branch) and these branches are different to a (Physical Branch).<br> <br> All of this is happening 22 business days la