FNB ACCOUNT SETTLEMENT & CLOSURE NIGHTMARE CONTINUES - PT2

The nightmare, shocking communication and incompetance abounds still with FNB staff....

FIRSTLY - The overdraft situation I had previously, i.e. struggling to get a settlement amount from the correct department (or even getting through to the right department as EVERYU emloyee would palm me off to the next one or put me though to the next one OVER AND OVER AND OVER AGAIN) - the settlement offer was finaly 'resolved' by having a lady send me an offer. I then accepted the offer, and then paid the money in the following morning.

I then was promised that the account will be closed, as it has now been resolved, based on the agreement sent by FNB, my acceptance of the agreement and the consequent payment.

Next moment, after making a payment, I get ANOTHER person sending me a mail telling me to pay over R11K in order to settle the account!!

Seriously??!!

I just paid over R34K in (a settlement amount, not the full amount) and I agreed based on a settlement amount to do it quickly, and NOW you want the rest?? I felt like they were trying to pull a fast on me by saying 'Here, we're happy to give you a lower settlement - Pay it and we'll close the account!' and then BAM!! Pay the rest!

So I made a massive stink about it and showed everyone involved that I have proof and keep proof of all correspondance and will not be bul**** into paying the rest and have them going and breaking their arrangement and offer!!

All of a sudden, it was 'a mistake' and they did receive my payment and the account will be closed.

NOW, I am STILL REQUESTING THE ACCOUNT TO BE CLOSED,BASED ON OUR ARRANGEMENT and the people 'working on it' have now stopped responding to me, because I'm asking when it is going to be closed and why it hasn't been closed yet, as promised..

TIMELINE SO FAR - The offer was requested on Monday - then I got on HelloPeter, after getting nothing sorted after over 3hrs and over R220 in airtime in calls, just to be given **** numbers (yip multiple non existing numbers) and being sent to the complete wrong or useless department, or having an employee make noises loudly in my ear (after being on hold for a while) and then having them drop the call. Offer then FINALLY received (ONLY after complaining on Hellopeter) on Tuesday. Payment made on Wednesday (which they confirm was received - AND it was FNB to FNB, so no lag time B.T.W.) - Promised the account will be closed and the will then be on its way...Then Thursday I get an email with the request for more money to be paid - after making a scene and providing proof it was called a 'mistake' and then dropped, AND AGAIN, PROMISED THE ACCOUNT WILL BE CLOSE DAND THE SETTLEMENT LETTER WILL BE SENT. Then comes FRIDAY - ALL MY CORRESPONDANCE WHERE I ASK WHY THE ACCOUNT IS STILL OPEN AND WHEN I WILL RECEIVE THE LETTER, IS COMPLETELY IGNORED and we're BACK TO SQUARE ONE WITH NO COMMUNICATION AND PROMISES NOT BEING KEPT. I Paid the money over and the account should've already been closed and the letter should've been sent, as promised.. They now go radio silent, because 'How DARE I bother them??'. They obviously have better things to do and they have dealt with my complain, so why actually follow through on doing what they said they will..

AND to add a cherry on top, I get a DEMANDING SMS from their Collections department, stating that I have been handed over to REVCO for an unpaid or unsettled account, just for them to give me the account number they say is mine....I HAVE NO SUCH ACCOUNT AND IT DOESN'T MATCH ANY OF MY ACCOUNT NUMBERS!! So FNB has sent me a threatening collections SMS for an account which isn't even mine, during ALL OF THIS **** I've had with them this week.. So basically, let's mess with him, not follow through on what has been promised, make 'mistakes' with the agreement after the fact, then decide to ghost the client and FINALLY threaten him with legal action on an ACCOUNT THAT ISN'T HIS!!

So over it!!

I tried to get a settlement amount for my credit card - was promised correspondance, which never came, JUST FOR A REP OF THEIRS TO TELL ME DAYS LATER 'Oh, the person you dealt with originally should've informed you that FNB denied a settlement amount', with FNB claiming that my interest rate is favorable enough and they don't feel I deserve a settlement deal, BUT no one informed me, BUT she (the rep) can see it on the system infront of her....

So we then decided to rather keep the card and pay a proper chunk into it.... We still have our business account and device with FNB, so it's like we're trying to pack up and leave - I just want you to keep to the latest agreement, as I have. ALL I FREAKING WANT IS FOR THEM TO STICK TO THE AGREEMENT AND FOLLOW THROUGH WITH WHAT THEY SAY THEY ARE DOING/WILL BE DOING.

I feel like they got the bucks and then dissapeared/went radio silent.

MY OVERDRAFT WAS SETTLED ACCORDING TO THE FRAMEWORK IN YOUR AGREEMENT AND REMAINS OPEN - NOT THE DEAL GUYS!!

Next thing you'll do is tell me that It is still open and has acrued account fees, seeing that you've kept it open, which must then be settled first or some such bull..I can just imagine.

Close the account! Get it done and send me the settlement letter ASAP.

Also - ghosting me in emails will have me bringing my complaints here!!

DO BETTER FNB!!