FNB Account Payment

Good day,

The reason for this review is that we have bought a flat which was financed by FNB and due to financial constraints we ended up losing the flat as FNB has auctioned the flat. We have requested for which value the flat was auctioned, but the figures were never made available. Currently we are paying an amount of R5500 per month not receiving any statements from FNB. Apparently the bond was converted into a personal loan which means we have to pay this amount for at least the next 15 years as we have been paying this amount of R5500 for at least the last 5 years. My wife has phoned several times over the last 5 years to inquire as how much has been paid off on the outstanding amount and who is the broker or person who is handling this account. As FNB is making extra cash and not informing us on the down payment history we feel we need more info as we are paying for something we do not own. We do not even have an account number for this account for which the money is being debited from my current bank account.