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Shaun T

1 reviews | Active since Jul 2011

14 Dec 2018, 14:40

FNB Account Marked Dormant

I am struggling to move money out of my account and keep getting errors when trying to create a recipient or pay money to another account. I contacted FNB Premier on the 27 November via email explaining my issue. They sent me an email on the 29 November saying they couldn't get hold of me and I had to explain that I am living in Australia. They eventually got hold of me and after a long time on the phone being bounced around between Premier, Online Banking, some other team and back to Premier they then told me that my account was marked as dormant. I was asked to email through my ID and Proof of Address to ********** . I did this on the 3 December and followed up on 8 December with NO responses. I am STILL waiting for my account to be made active. I phoned FNB Premier today and they said that there was an escalation but could not explain what this meant and that I needed to email the documents to ********** It's been 11 days since I have sent these documents through. It has been more than 2 weeks since I have been able to access my money! I need to access my money and noone seems to be able to help me?!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2018, 16:21
Official
 Good Day ShaunThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : ***F Regards, Hello Peter Team Tel number: ***  

ST
Shaun T's update08 Feb 2019, 12:49
Reviewer Update
Dear FNB, this is still not fixed. I've sent through the necessary documents, the document requests keep changing and no-one responds to ********** I started this process on 27 November. It's now 8 February. This is ridiculous. If this is not sorted soon I will need to consider legal action as nothing seems to work.