FNB account locked zero solutions

I tried to help my son resolve his locked online banking and locked bank account with FNB. There is nobody that has been willing to make the effort, we do understand ***** related issues, but how does one weigh up the fees FNB are charging against finding a solution?

Currently my son is working in the USA, so virtually impossible to hop on a plane and come back to South Africa in order to reset his banking profile.

If a senior manager can get in touch with my son in order to resolve this urgent issue please. The major issue, his credit card is attracting fees, while his cheque account is over drawn and also attracting fees. My son would like to transfer funds after gaining access, as the main issue was the OTP that locked up his profile. My son has tried calling FNB but has found it challenging, I have tried to get someone at FNB to help unlock my sons FNB banking profile, with no success. His on line banking and bank account have been locked for some tome now.

The main issue seems to be fees that are being charged against his credit card and bank account. If he can get access to his account, he will then transfer funds from the USA.

Can a senior bank official please call me, we have been told my son has to present himself to the bank. That is virtually impossible, as his working arrangement does not allow time off and even if he could that would be a huge cost to simply reset a banking profile.

Come on FNB, you are supposed to be the leader in technology and innovation, yet you provide zero solutions for customers that are stuck in another country!