FNB Account Hold, For What?

Please tell me how do you open an account over the phone, do all the checks, after being previous FNB client, so CCD delivered the card, never did the proper FICA check after the documents was provided.I have paid money into the new account and now can't access my own money as there is an account hold on my FICA compliance as I do not see that to be my problem if your preferred couriers do not do their job.And to top it all you block my account but have the guts to take a monthly service fee from my account for what 1 days **** service. Please unblock my account before close of business or close the account and I will bank somewhere else then. Docs was sent tho ********** and yet nobody can provide answers, I also want my so called "monthly" fee refunded as I only got the account yesterday so there is no fee nor month service provided here and a blocked account until it works 100% there is no fee earned by FNB **********!!!!!