FNB account frozen, no resolution

This is my second complaint regarding my frozen account.I have made every effort to cooperate with FNB investigation, as I take this matter very seriously. I promptly submitted all the requested supporting documents, including an affidavit explaining the purpose and source of the received funds. However, to my dismay, Bongani, whom I have been communicating with, has been unresponsive to my emails. I have also attempted to seek assistance by calling the helpline, but unfortunately, I have not been able to receive any help.

In an attempt to resolve this matter in person, I even visited the branch hoping to get a hold of Bongani or someone who could assist me. Unfortunately, the branch staff informed me that they were unable to reach him either. This leaves me questioning the effectiveness and efficiency of the communication channels within FNB.

I have already escalated this matter to FNBs attention, yet I am disheartened to inform you that despite my escalation, no one has reached out to me regarding this issue. This lack of communication and disregard for customer support is highly concerning.

I am writing this to firmly express my dissatisfaction with the service I have received so far. I implore FNB to intervene and facilitate a swift resolution to my problem. It is my hope that they can allocate the necessary resources and attention to resolve this matter as quickly as possible.