fnb account frozen

Good day, in December 2019 fnb froze my business account and personal accounts due to a customer (that paid for a purchase via eft) reporting that his card was cloned (Nedbank client). I got hold of fnb and the customer and he explained to fnb that our transaction was not involved in the *****. fnb assured me that my accounts was restored... Later when all my debit orders was not honored I called fnb again and they did not restore my accounts like they assured me it was done. Now 2 and a half months down the line I am still struggling as fnb is still "blocking" some of my debit orders from going through. This led to at least one of my life insurance policies being cancelled/expired! This "mistake" from fnb led to a lot of other problems you can only imagine...

fnb does not seem to be able (or want) to fix the mess they have created...