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JB
JA B

1 reviews | Active since Nov 2015

25 Nov 2023, 13:50

FNB ACCOUNT FREEZE / FROZE ACCOUNT

FNB froze my account on 20 Nov 2023, I received an email with a form to complete re my SARS details. This was sent to JuristicCRS@fnb,co.za. Two follow-up emails unanswered. On 22 Nov 2023 I took up the phone ... 57 minutes... third person at BAF Call Centre - *** - denied having received my form and emails, and we agreed to send it to ***. She promised me that the form is now saved on my profile and the App and Internet access will be restored. It is now 25 Nov 2023, I have to pay vendors but do not have access to my business account, my savings account and fixed dep, account. Bully tactics, nobody to speak to again... Their apps are good, by you will regret the day there is an enquiry. Thanks FNB, for destroying my business and my integrity. You now made some of my decisions easy. Despicable.

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Replies (2)
JB
JA B's update27 Nov 2023, 09:36
Reviewer Update
Please don't think that this "private" and the standard response from the bank resolved the matter. All they say now is that "the complaint has been escalated", like the hundreds of other similar complaints I have seen on the Internet. Still no explanation, reason or any communication at all. Don't be fooled.
JB
JA B's update02 Feb 2024, 12:15
Reviewer Update
I have requested that FNB close an account which we could not access since the opening in June 2023 (seven months). I requested payment of the balance (and banking fees which we paid in vain). The request was on the letterhead, bank account no, duly signed and forwarded to FNB as requested.
Now they have closed the wrong business account and are destroying my business!