FNB account ***** claim

I picked up ********** activity on my account after receiving an your about to make an online purchase sms from the bank on the 24/01/23 at 18:19,which I didn't perform.Online purchases being performed in dollars using my card.

I immediately went to my FNB app and the in contact notification come threw and I declined it.It is captured on my app activity log. I then blocked my app and called FNB ***** immediately thereafter and took me 20min to reach a consultant to block my account and log the case.

The ***** case was logged on the 24/01/23,within 30 minutes after the ********** activity was noted,that depicted 3 unauthorized purchases that went threw on my Cheque account after my app was blocked and trying to get ahold of the banks ***** consultants. The transactions were pending for 3 days and the bank didn't do anything to freez/hold or reverse those purchases even though I reported the unauthorized purchases.

A investigation was done and they concluded that there was in contact notifications sent to my FNB app. I recieved the first in contact notification on 18:19 for a online purchase that I have not performed. I immediately declined the in contact notification as you can see on my FNB apps activity log,which I forwarded to them as proof. Their after I blocked my FNB app and did not receive any other in contact notifications regarding the other 3 unauthorized online purchases, which I didn't give authorization to.

Only the next day 25/01/23, I went to Randpark Ridge FNB branch to reopen my app. Only had access to my FNB app on 25/01/23 on10:41.

The 3 online purchases went threw, without me authorizing them.Their is no way I would have authorized such big online purchase from my savings.

I have attached screens shots from my FNB apps activity log as my activity was captured on my app.They still refuting the recovery of my ****** funds.

Has anyone else had such experience with FNB.