FNB Account downgrade is a big challenge.

FNB has made a whole lot of services available through their online Applications, one of this service is account upgrade. It takes a view clicks and the account get upgraded. When you want to downgrade unfortunately it’s a different story. Firstly you can’t downgrade using the same application you used to upgrade. When you go the Branch you get send from pillar to post. I was told to use Secure chat to downgrade. I logged my request two months back and only this week I got emails from FNB private client telling me that they are trying to get hold of me for authentication purpose. Why do you have to personally speak to me to authenticate my request? I have authenticated via the FNB online application and Secure chat. Why another authentification by calling me? FNB is deliberately making it difficult to downgrade accounts because they don’t want to lose revenue from monthly accounts fees.

You got all the technology to can make this simple request to downgrade an account easy but for some strange reasons and sinister motives known to you, you made it difficult for customers to downgrade accounts.