FNB Account Downgrade

Item: FNB (First National Bank)
Rating: 1
Author: Simon F

I recently walked to an FNB branch in Grassy park (Sat 24 March) for an account downgrade and completed all the forms required with the assistance of a consultant but up to now I haven't received any confirmation or update on the account downgrade, FNB is still charging me for the Cheque account I downgraded. I moved my salary to a different bank but still want to maintain my FNB account number without paying their Gold card fees. Please help!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Apr 2018, 09:14

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply05 Apr 2018, 09:14

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Simon F's updateReviewer Update

09 Apr 2018, 10:21

Thanks Riana (Grassy Park FNB) for the calls and sorting out my account, it is sad that one has to go on HelloPeter to get things done :(

Simon F's update09 Apr 2018, 10:21

Reviewer Update

Thanks Riana (Grassy Park FNB) for the calls and sorting out my account, it is sad that one has to go on HelloPeter to get things done :(