FNB - Account closure tedious

I am trying to cloase an FNB account and I'm being sent from pillar to post. So I am in the process of coming out of debt review and I'm being told that the process to close an account is more difficult.

1. I requested that they close that account using the app - Fail 2. I got told to send a mail - Fail 3. I got a call - Fail (Further processing) 4. Right now I just received a mail asking me for documents so that there can be further processing.

The monthly account fee went off again after I paid this off account. This means that after I paid the account off, I was charged a monthly fee again. I'll continue with this "further processing" and send out what they've asked for, but I just wanted to point out that FNB seems to be making it hard to close an account because they make a lot of money out of these accounts. I rated them 1 star on this and if it was possible to give the negative stars, I would. This is extremely foul practice.