FNB account Closure is a nightmare

Account Closure is a nightmare at FNB

I got fed up with banking with a bank that is not kind to me and decided to eventually jump ship to a bank that at least takes care of me Nedbank. Now I started the process of closing my account with FNB and oh God it is a nightmare.

I have been to the branch 29 May 2019, was told premier banking will call me after 48 hours no such thing happened. Did follow up phone calls still no joy. Yesterday the so called banker phones then when I answer she/he hangs up. I phoned bank 3 times but always told the banker will get back to me as they dont have phone. This is rather pathetic and these are just delaying tactics to get me to pay double bank charges