FNB account closure

My Dad's account closed whilst his funeral plan goes off fo that account on a month basis, after I logged a complaint I have been told to print forms and go to the nearest branch so that they can credit the new account and my father to sign, he's 72 years old and can't going to a branch, when they closed the account they did need his signature and now that they have to refund they wants signature. Pathetic service from FNB ,I have to run around making calls to their Funeral Department to change accounts cos of their uselessness