FNB account

Am having a problem with FNB, Morobi Maqholo Account number *** Card number ***

On the 22 March my son made a tranfer of R1049.99 to apple On the 23 I went to the branch ( Sandton fnb ) and I was assisted I completed the attached form and I was advised that the turn around time is 10 days .

I’ve made numerous follow up on my logged query and I’m disappointed to state that I never received any form of feedback .

I went to the branch to enquire and I was advised by the branch manager that they are unable to trace the funds .

In my knowledge all platforms have an audit trail and give. The fact that I provided the account funds were transferred into the consultant could have checked the other client’s account for validation .

It’s very concerning to me that a month later the receipt is not contacted .

This has been a very bad customer experience and I would appreciate it if you Could help me. Tell to date I haven’t received any feedback from the bank.