1 reviews | Active since Mar 2010
FNB ***
I think that Management has drastically changed at FNB because we are now getting pathetic service. My daughters account was frozen in the pretext of not having KYC documents. These were submitted at the time of opening the account, when I had card issues and emailed to them to 2 of FNB's KYC email addresses plus so called private banker. I am utterly disgusted at the level of service I am getting. And to think I was actually a zealous ambassador for FNB? CAN YOU DO SOMETHING AS SIMPLE AS UNFREEZING AN ACCOUNT. Or is it my cue to migrate?
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
