FNB accessory to *****ulent debit order?

I have been issues for 3 months now to have a *****ulent debit order stopped, reversed and blocked. I tried to report the ***** on the App to no avail. It will not accpet my affidavit. Then spoke to a lady Lekuduba Tihale who said who said she is on her way out and I should contact her the following Tuesday after the holiday. Did that only to get a message she will be out of office for 3 months! Complained to FNB again and somebody contacted me reversed and stopped the June 2024 *****ulent debit order and assured me it has been "blocked" and will not appear again.. Only to have it appear again this month. The person that contacted me now said he will only stop and reverse the current *****ulent debit order. Now the onus is on me to sort the **** out with Vodacom with whom I have not had any business in the past years. My question is how can FNB accept the debit order if they have the much-published Debicheck system in place. The first lady confirmed there is no mandate for that debit order. SO please FNB please do the right thing, or do you usually play accessory to ***** because my account is small fry?