FNB accessibility hurdles to force customers to comply

FNB does not have a way to verify users for telephone banking. This means you either have to go in to the bank or you have to get the banking app. Phones are easily ****** and often targeted so the banking app is not a route I'm comfortable with.

Further, without the app, one doesn't have real access to their reward system.

It looks like they are trying to force people to use the app.

Their compliments and complaints page on their website also doesn't work.

This is bad service. Perhaps it is time to look into other providers. The Standard Bank branch near me is much better than FNB.