FNB abysmal service and absolute incompetence. Basically ****** my money.

I app**** for COVID cash relief on the 18th of JUNE 2020. I managed to make a plan and informed FNB that I no longer require the cash relief loan and instructed on the 23rd of JUNE (5 DAYS LATER) that I would like the account to be closed.

FNB instructed me that my debit orders had already been changed to the COVID account and that I would need to settle the items that were debited from the COVID account before the cancellation and closure of the account can be completed. The main items that were debited from the COVID relief account were:

FNB Personal Loan R2222.23

FNB Home Loan R9182.27

I made payment of R11613.60 as soon as I received this news as I was hoping a fast payment would result in the account being closed sooner. It took FNB over 3 weeks to close the COVID account after many, many calls emails and stinking reviews on Hello Peter, because that seemed to be the only way to get someone to contact me.

After the COVID cash relief was finally closed I now see that FNB has reversed the debit order for the Home Loan that came from the COVID cash relief account which I had already paid to settle.

Why has this been done!? Why has no one contacted me with some kind of solution to this absolutely shockingly stupid fumble on FNB's part.

As it stands my Home Loan account has been marked as being in arrears for the month of JUNE. This is completely and utterly unacceptable because the COVID relief account paid my debit order for the month of June.

I will not be held responsible for interest or any other penalty fees due to FNB's mistakes.

I have been trying unsuccessfully now for 4 days to get to the bottom of this and for someone to call me with someone kind of acknowledgment of the issue and a solution for a way forward. As yet I have absolutely nothing from FNB other than empty promises about "escalating the issue" which never EVER seems to materialise any other results.

The only way I ever get any form of feedback is once I've left a stinking, scathing review on Hello Peter and even then it's an automated reply that never seems to have any follow up.

FNB's performance since the national Lockdown has been absolutely disgusting and below sub-par.