FNB abusing it's preferential bank position in (NOT) offering Paypal services!

I am trying to withdraw my funds in Paypal, but since Sunday I keep on getting an error message: (E-104129) Hard Hold On Account FNB Paypal service centre is absolutely unreachable, I have spent a few hours hanging on for service that doesn't exist. I have emailed them twice, and still did not get any response. Contacting FNB via messenger just proved they are are cluesles too, as I was sent to Paypal. Paypal confirmed the issue is not theirs - I have been with them for more than a decade without any problems. What the hell does this message mean and why was I not notified beforehand, or why doesn't FNB bother to solve this? I have tried to link my other bank's account to Paypal, because they do offer excellent service, but FNB refuses to allow any competitor to offer Paypal services. THIS IS ALSO AGAINST ANY AND ALL ANTITRUST RULES! If FNB is unable to prove their customers with decent service, they should not prevent other banks from stepping forward and offering that service!

This needs to be sorted out IMMEDIATELY. I really need access to MY money!