FNB absolutely useless as usual!!!

Hi FNB,

Please can you explain to me why my credit card does not work??? I am awaiting my new Standard Bank Cards so the plan was to use the credit card till they arrive. I specifically instructed you that I want my 2 cheque accounts closed, that's it!! Now it seems my Credit Card is also cancelled. We went to the shops planning to buy necessities for the week, only for the card to be declined 3 times???? We have a four-month-old child who only has enough formula to keep her going for another day or two, because now we can't use any of our cards. I am so sick and tired of FNB messing me around. Oh and by the way, you have yet again done the transfer of ********** amounts incorrectly and my account is now over R7800 in the negative??????? I am honestly sick and tired of dealing with this!!!!!

I requested a phone call from Karmani many days ago and still have not received a call from her??? Did you ask her to call me??? I am at the point where I want be take this situation further legally. If this is how you do business, you can take responsibility for the outstanding balance on my credit card and we can part ways, because I have had enough. I feel like I should be compensated somehow for all the problems you have given me.

I expect verbal and written confirmation that both you and Karmani have received this mail. I expect my Credit Card situation sorted out before 12PM tomorrow, otherwise I will be taking this further. I expect phone calls early in the morning from both Pearl and Karmani.

Thanks for nothing!! Morne