FNB ABSOLUTELY USELESS!

My account is still unusable!!! I opened a FNB Gold cheque account on the 25/09/2019. Struggled to "activate" the account, phoned numerous people on multiple occasions and Still to date 21/11/2019, I cant use my account. All documents was sent again on multiple occasions, and the one lady confirmed receipt, but still nothing! I went into the branch and they keep on saying that i need to send my documents through! if i phone the helpdesk they put me through to the app side, they send me to online side, they send me to accounts and then they send me to KYC, KYC has not answered after being over 25min on the waiting list (again on multiple occasions). How the hell do you do banking if I cant even access my account! The best is they say i need to activate my account by paying a recipient R300, after sending the app chat person the proof of that I cant they keep telling me I need to do it! absolutely useless! I have the "cheque" account with them and an investment account but now I cant use either of them.