SS
Shirlene S
1 reviews | Active since Nov 2013
26 Jan 2021, 09:46
FNB - Absolutely pathetic service!!!!!
We have never been so disappointed by the service of a bank - FNB. We have reported ***** on my brothers account since the middle of October, yet there is still ***** happening on his Credit Card. He settled both his Cheque Account and Credit Card last week and asked them to close both accounts. He then receives a call to say he needs to pay some settlement amount before they can close the account. He calls them today and the person says there is still transactions going through on his Credit card - HOW IS THIS EVEN POSSIBLE. He is getting absolutely no joy from anyone at FNB. His only way forward now is to report them to the Financial Services Ombudsman.
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Shirlene S's updateReviewer Update
26 Jan 2021, 11:24This is exactly the same thing that happened last year and we are still battling with the VERY same issue!!!
SS
Shirlene S's update26 Jan 2021, 11:24
Reviewer Update
This is exactly the same thing that happened last year and we are still battling with the VERY same issue!!!
SS
Shirlene S's updateReviewer Update
28 Jan 2021, 09:44So we have now waited for someone from the FNB Customer Resolutions Centre to call my brother back and NO ONE has even bothered calling him back.
We will now be going to the Financial Services Ombudsman as that is our only next step.
We will now be going to the Financial Services Ombudsman as that is our only next step.
SS
Shirlene S's update28 Jan 2021, 09:44
Reviewer Update
So we have now waited for someone from the FNB Customer Resolutions Centre to call my brother back and NO ONE has even bothered calling him back.
We will now be going to the Financial Services Ombudsman as that is our only next step.
We will now be going to the Financial Services Ombudsman as that is our only next step.