FNB Absolute Worst

I have created a new business account for my company I work for with FNB three weeks ago changing over from Standard Bank. I am unable to log into our online banking. I was never allocated a business banker as per my phone call with FNB when opening the account. I went to the Cresta Branch two times to try and sort it out but every time we have to log an escalation and wait 24 - 72 Hours with no feedback or response from these logged issues. My profile has been "*******ed" apparently. The Business Banker at Cresta, Joanne was rude and absolutely not understanding the importance of me getting into my business banking. She had this attitude of like we are bothering her and kept on giving us tickets to stand in queues for every issue. Nothing was resolved. Had to log a call. the branch manager was helpful but also did not understand what going on with our online banking and again logged a call. Today I contacted Joanne and again was told they tried to phone and email according to her system which is referred to a lot.

I have already changed my account details with all my clients which puts me in a difficult situation. I am still not able to do any banking.

To top it off my CEO who's personal bank account is also with FNB is also now *******ed and cant access her banking.

Very disappointed and frustrated with FNB! Worst banking service I have had in years! You would think FNB would jump at the opportunity to have millions going through the bank account.

Very unhappy!!!