FNB *****

I had a very nasty experience with FNB on 13 April 2024. I saw transactons going off from my account for online purchases. I immediately called the bank's ***** unit and reported the incident. Whilst I was busy with the lady of the ***** unit, I saw more transactions going off. I requested that the lady should stop the transactions. She rep**** that she couldn't do that. Why not? She immediately stopped all my cards, as well as my cellphone and internet banking. The amounts that went of was for purchases by Cheff Holdings - R4999.99, R4998.20, R200, R200, R200, R200, R100. My card was in my posession and still is. I did not give permission to Cheff Holdings, nor anybody else to make purchases with my debit card. It was past 12, so I couldn't visit a FNB branch. From that day, until 22 April, the day I received my debit card, I couldn't purchase anything. On Sunday, 14 April 2024, I reported the incident to the police in Brakpan - CAS236/4/2024. SAPS WO M Ueckermann. The police investigated the ***** and on 17 May 2024 they reported back, saying it was found that I was found not involved in the transactions done by Cheff Holdings. On Monday, 15 April 2024, I went to the bank to get replacement cards and to have my cellphone and internet banking re-installed. I had to pay R150 for a replacement debit card (which is unfair to me, because it wasn't my fault). The bank said they would report back to me. Until today I had no feedback from the bank, nor was my money refund to me. I also had to pay extra fees for insufficient funds, after my account was emptied. Please help with this incident.