FNB a waste of time

The FNB call centre specifically the building loans department is a complete disaster. I have spent a whole week just trying to at least find out on the status of a progress draw with no luck. I call a number for building loans as stated on an email from FNB, only to get told that it is the wrong number. The original consultant who assisted me, merely passed on my case to someone else. I constantly get transferred to department, consultants, team leaders only to be met with a voicemail.

At the moment, I really feel like moving my home loan, car finance, investment account and both my and my spouses accounts away from FNB. But then again, they wouldn't notice and they obviously don't care because based on my experience, FNB has no interest in customer satisfaction.

Disgusting service, take some of that money spent on the app and invest it in improving customer service.