JK
JC Kotzé
1 reviews | Active since Aug 2019
27 Aug 2019, 17:35
FNB - a useless call centre exercise.
So for the past 2 years I have had an issue with FNB which until today has not been resolved. Someone committed identify ***** by opening an account online using my name, surname and ID number. Every time I try and open my account for international use, they have "limited functionality" to assist me. What use is a call centre when you hold for 20 minutes and get no help at all?
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Aug 2019, 08:27Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Aug 2019, 08:27
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***