KB
Keith B
1 reviews | Active since Nov 2018
06 Jun 2024, 09:13
FNB a total incompetence, and bad service
Ordered a new debit card on the app. Gave my husband’s detail to receive it as I am at work all day. Husband received all details regarding delivery from CCD couriers via emails and SMS. Yet when card was delivered had wrong ID number. CCD couriers unhelpful saying needs updating from bank. Contacted bank. Email next day from CCD . Called them still have same details cannot deliver have to contact bank . Can’t get through to bank. Service is appalling .
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Replies (2)KB
Keith B's updateReviewer Update
06 Jun 2024, 09:43Great, get an email from Customer Care saying complaint will be resolved with in the next 5 business days. What good is that.?? Without my debit card I cannot draw money, shop or do anything else. How am I suppose to live??
KB
Keith B's update06 Jun 2024, 09:43
Reviewer Update
Great, get an email from Customer Care saying complaint will be resolved with in the next 5 business days. What good is that.?? Without my debit card I cannot draw money, shop or do anything else. How am I suppose to live??
KB
Keith B's updateReviewer Update
06 Jun 2024, 13:27I now get an email for CCD Couriers, to call them-more time and money wasted. Confirm the delivery Address (Still do not know if they have all the correct information) Told my the agent card will be delivered within THE NEXT 5 BUSINESS DAYS!! What kind of business are CCD Couriers and FNB running???? The card was in CCD's possession yesterday-so they have the card- but the wrong receivers ID Number. Yet now I have to wait another 5 DAYS for them to decide to deliver it., AND i MUST TAKE IT UP WITH fnb! What kind of service is that?
FNB CONTACT ME DIRECT _ - and I hope I am going to refunded all the call time and any othe fees incurred trying t get a simple transaction done!!
FNB CONTACT ME DIRECT _ - and I hope I am going to refunded all the call time and any othe fees incurred trying t get a simple transaction done!!
KB
Keith B's update06 Jun 2024, 13:27
Reviewer Update
I now get an email for CCD Couriers, to call them-more time and money wasted. Confirm the delivery Address (Still do not know if they have all the correct information) Told my the agent card will be delivered within THE NEXT 5 BUSINESS DAYS!! What kind of business are CCD Couriers and FNB running???? The card was in CCD's possession yesterday-so they have the card- but the wrong receivers ID Number. Yet now I have to wait another 5 DAYS for them to decide to deliver it., AND i MUST TAKE IT UP WITH fnb! What kind of service is that?
FNB CONTACT ME DIRECT _ - and I hope I am going to refunded all the call time and any othe fees incurred trying t get a simple transaction done!!
FNB CONTACT ME DIRECT _ - and I hope I am going to refunded all the call time and any othe fees incurred trying t get a simple transaction done!!