1 reviews | Active since Dec 2014
FNB A ******* WITH STUPID SYSTEMS
<p>I made a application for a new cellphone I advised the consultant of the debit order date but she said the system only gives one date the 25th I explained I do not get paid on the 25th she advised once you receive the phone you can call through and change the date. So I do exactly that.. Now to be told NO IT CANT BE DONE FOR THE FIRST MONTH??? WHAT THE HELL WHERE DOES THAT LEAVE ME WITH A RETURNED DEBIT ORDER???? HELL NO I AM NOT GOING TO PAY FOR THAT.. I MADE IT CLEAR I DONT GET PAID ON THE 25TH AND I REFUSE TO BE LIABLE FOR ANY CHARGES... AND SECONDLY WHAT KIND OF STUPID SYSTEM DOES FNB HAVE???? IF THAT IS THE CASE TAKE YOUR PHONE BACK I REFUSE TO TAKE THIS INCONVIENCE.</p>
Good day Ms. tREVLYN02
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. tREVLYN02
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
So I received a call from FNB telling me that they still need to find the tape and it will take some time which i cannot understand for the mere fact this call was yesterday?? so is it a lie that FNB calls are recording??? or is it that system is just as poor as their debit order system??? And to top it off I was insulted by a Consultant Andile because I requested a cap limit on my account ..aND i QUOTE HIS WORDS DIFFERENT STROKES FOR DIFFERENT FOLKS HE FOUND IT SHOCKING I WAS REQUESTING A CAP LIMIT???? SO MY QUESTION IS , IS FNB TRAINING STAFF TO GET CONSUMERS INTO DEBT????........... FNB just keeps dissapointing me... So here i sit with a phone and do not know what the hell to do with it??? as I requested FNB to take it back, as I will not be inconvienced . Please note I refuse to be liable for this Phone as your con****ant was fully aware i would not beable to pay if the date could not be changed to be debit order day. ALSO NOTE IF THIS MATTER HAPPENS TO BE SORTED OUT I REFUSE TO PAY FOR THE TIME I WAS UNABLE TO USE THE PHONE .. YOU CANT PAY FOR SOMETHING YOU NOT USING...
So I received a call from FNB telling me that they still need to find the tape and it will take some time which i cannot understand for the mere fact this call was yesterday?? so is it a lie that FNB calls are recording??? or is it that system is just as poor as their debit order system??? And to top it off I was insulted by a Consultant Andile because I requested a cap limit on my account ..aND i QUOTE HIS WORDS DIFFERENT STROKES FOR DIFFERENT FOLKS HE FOUND IT SHOCKING I WAS REQUESTING A CAP LIMIT???? SO MY QUESTION IS , IS FNB TRAINING STAFF TO GET CONSUMERS INTO DEBT????........... FNB just keeps dissapointing me... So here i sit with a phone and do not know what the hell to do with it??? as I requested FNB to take it back, as I will not be inconvienced . Please note I refuse to be liable for this Phone as your con****ant was fully aware i would not beable to pay if the date could not be changed to be debit order day. ALSO NOTE IF THIS MATTER HAPPENS TO BE SORTED OUT I REFUSE TO PAY FOR THE TIME I WAS UNABLE TO USE THE PHONE .. YOU CANT PAY FOR SOMETHING YOU NOT USING...
FNB you are now in breach of contract my account is debited today when the he'll did I authorize this???This just shows and proves what I am been saying??? I want that payment reversed. THIS IS NOT ACCEPTABLE... IF SOMETHING IS NOT DONE THIS MATTER IS GOING TO BE TAKEN FURTHER... I have prove stating when the full amount was to go off my account... And now I just get violated and FNB thinks they can do as they please??? This is serious and this needs to be sorted out...
FNB you are now in breach of contract my account is debited today when the he'll did I authorize this???This just shows and proves what I am been saying??? I want that payment reversed. THIS IS NOT ACCEPTABLE... IF SOMETHING IS NOT DONE THIS MATTER IS GOING TO BE TAKEN FURTHER... I have prove stating when the full amount was to go off my account... And now I just get violated and FNB thinks they can do as they please??? This is serious and this needs to be sorted out...
FNB also note I have the FNB Connect Quotation Declaration and Pre-Agreement stating Payable R434-00 in the first month.. I urgently require the R165.00 to be reveresed as my account is in overdraft and this is a poor reflection of how I maintain my account. I am still dissatified as by now I would of thought this matter was receiving your attention.
FNB also note I have the FNB Connect Quotation Declaration and Pre-Agreement stating Payable R434-00 in the first month.. I urgently require the R165.00 to be reveresed as my account is in overdraft and this is a poor reflection of how I maintain my account. I am still dissatified as by now I would of thought this matter was receiving your attention.