Fnb a pathetic bank !!!!

Fnb is the most pathetic service recieved from a bank that charges such high bank charges. I called in today held on for 27 minutes only to be told call after an hour as the debit order system is offline. I called after an hour holding on for another 20 minutes and got through to nadine who assisted me and was transferring me to another dept and cut me off. I called again and spoke to amother agt who adv she cudnt put me through to an agent to avoid me getting cut off as they have high call volumes. I asked 4 a manager and had the misfortune of speaking to Avril I asked if sum1 could call me regarding my query and she out right refused as manager she was very unhelpful and should not be a manager with that unhelpful attitude !!! I cut the call on her and called after 2 hours n held on 4 a long time again. I spoke to Lloyd Mokotho who wasn't helpful either and requested I go into the branch and just was not professional. I am very highly disappointed with Fnb being a customer for so many years I will definitely changing banks due to this pathetic worthless service