FNB a no no for licence disc renewal or Customer Support/Care

This is an official complaint to report the putrid service received by FNB. In particular the Licence Renewal operation and customer care unit.

Apart from paying R199, you are expected to wait 2 weeks for the licence disc to reach you, I have tried renewing my licence disc with them since 28/01/2020 and was informed the process would take 5-10 business days to be delivered.

It is now the 10th business day and I have not received a call nor email from the FNB licencing department, all my documents were submitted on the 28th together with payment. I have called and emailed everyday since, yet never received a response through email. A woman by the name of Tammy (the only individual working in this disreputable department) advised that the disc will be available within this week. A follow up call was done today only to find that the disc had not even been posted yet.

I am now sitting with an expired licence while FNB employees sit on their asses and refuse to assist customers.

FNB have policies and regulations in place yet cannot uphold them.

I have been a premier client to FNB in excess of 7 years, this incident has opened my eyes to the fact that service levels have slipped in the past and perhaps a move over to Nedbank or Standard Bank will yield better service and turnaround.

FNB - DO NOT OFFER SERVICES FOR WHICH YOU CANNOT PROVIDE. FNB cannot even live up to their slogan... Change it to How can we take you money without helping you.