FNB- A name to trust

Back again with a big 5-Stars.

My story started when I received a message re. a ********** transaction from my account that I am not aware of. One the same day I reported such ********** transaction to FNB, and after cancelling my card (used by the *******), the FNB reversed the amount back to my account within hours. Unfortunately, 5 days later, I woke up with a message from FNB confirming that the services the ******* used my card to purchase some goods was paid and am back again to square zero. I must be honest my frustration had reached the boiling point since my earlier celebration (and compliment on HP) were too-soon!. Once again I phoned the FNB ***** Reports line and now been informed that the case is still open. I was so frustrated that I went back to HP but this time with the complaint. Shortly, an agent from FNB phoned and promised to personally follow-up, later received an email from her asking me to wait for 24-hrs till I hear from FNB Debt Investigation Dept. Next day They email me and confirmed that the money was 'temporarily" refunded and should reflect on my balance 24-48 hrs. The money was back the next morning.

I am writing all of this because I do believe a service provider like FNB really deep-down to their business and not only (How can we help you), but A NAME TO TRUST.

I do believe (and encourage) the practice of submitting a complaint (if you care about the business; which I do), but also submit compliments when the services "walked-the-extra-miles" as in my case.

This was my experience, and I would like to reassure people that, if you do the right steps, report your incidence, be patient, follow-up, keep the case reference, you will face no drama.

I am saying this because if you GOOGLE these ********** transaction experiences you may get the wrong impression about FNB, but this was my 2nd incidence with a ********** transaction and I must admit, with FNB, you should not worry.

FNB - at least from my own perspective - have proven they are up to any task when it comes to banking in SA.

Thank you guys and keep the great job.

Prof Irhuma