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Warren Van Der Westhuizen

1 reviews | Active since Feb 2022

18 Feb 2022, 17:21

FNB - A joke of bank

What an absolute joke of a bank! FNB is not the bank of choice, FNB do not care nor do their clients take any priority in their business dynamic. Take a closer look at your bank statements and notice the incoherent dates, take a deeper look and I am confident that upon closer scrutiny you will notice certain random changes, small ones albeit not authorized ones. This can be taken to the OMBUDSMAN and should be.

Try getting a proper answer or feedback, to a current problem you are encountering, you will send your phone bill through the roof and achieve nothing. The staff are robotic and have no common sense in problem solving. You cannot speak with management and going in to a branch is much the same.

I have recently encountered a problem, where my debit orders apparently bounced, however it was a technical issue and reversed with a REBATE credited for the error. All good and well, incidentally this has happened twice in 3 months. So, I apply for a credit card with Discovery Bank and am provisionally approved. Now the fun begins, and I am subsequently declined. The reason furnished is because of the two debit orders that have bounced. No fault of mine, but the onus is on FNB for this error.

I go to the bank and not a soul in S.A can provide me with a letter of Good Standing to provide an explanation to Discovery Bank.

I cannot get a Discovery Credit Card because FNB simply do not do so, apparently.

Try complain, try email, try reach anyone to provide a solution and it is non-existent.

I implore everyone considering this bank, do not waste your time.

Absolutely appalled, livid and disgusted at this excuse for an accredited financial services provider.

A 1 star rating is too generous...

I wont hold my breath, there will be no recourse here unless I act and take action.

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Replies (6)
WVDW
Warren Van Der Westhuizen's update18 Feb 2022, 21:43
Reviewer Update
I appreciate the response, but seeing is believing and words are just words until there is an actual solution to my predicament. It is a positive step in the right direction, however I now await the turnaround time frame as this has already caused a major inconvenience for me. When I have a letter of Good Standing it will be a welcome surprise.
WVDW
Warren Van Der Westhuizen's update21 Feb 2022, 09:19
Reviewer Update
FNB do not take complaints seriously, quick on the initial response and nothing thereafter...I will continue and endeavour until I get a resolution. Honestly, so disappointed that I chose such a pathetic bank and implore anyone who reads these posts to make a move elsewhere...It simply cannot get much worse than dealing with *********** individuals , something I have encountered since day one regardless the issue, it is always a task beyond their capabilities.
WVDW
Warren Van Der Westhuizen's update21 Feb 2022, 09:47
Reviewer Update
Anyone from the public that can offer a helping hand or assistance? This bank is making a mockery of me and my situation...There are completely ignoring all correspondence on this matter. It is the worst service I have ever received from ANY bank...
WVDW
Warren Van Der Westhuizen's update21 Feb 2022, 13:08
Reviewer Update
To those who view the above post, please understand, first and foremost, that FNB do not care for the wellbeing of their clients. Do not bank with them, because you are nothing more than a number after you open an account. I was advised that it was being investigated, and in saying that, it is not a complicated matter. It is a straight forward matter that given the right attention, would've been solved timeously. No priority and no consideration afforded to this matter. Simple word '' Appalling '' says it best...Nothing has been done, nor will it be done. Prevention is better than cure, avoid this bank at all costs and you will have peace of mind...
WVDW
Warren Van Der Westhuizen's update23 Feb 2022, 14:22
Reviewer Update
Day 5 and still no resolution...It is beyond words. Absolutely ridiculous and customer service is non-existent.
WVDW
Warren Van Der Westhuizen's update25 Feb 2022, 14:27
Reviewer Update
For the esteemed public and everyone who stumbles across this post in the not too distant future, please take heed and note of this situation. It is now a full 7 days and FNB have run me ragged, from pillar to post and not a finger has been lifted to help me. I have been promised a resolution and that is where it still stands. I implore you to please think long and hard about a bank that does not consider its clients as a priority and warn you in advance of a shockingly below par customer experience. This is a relatively straightforward issue that has been treated as if it may compromise National security. Quite frankly, it is ridiculous and they are wearing me down with such a defective work ethic and business acumen. I am totally dismayed as it stands. This genuinely defies all logic and comprehension.