FNB A JOKE

I am totally fed-up FNB as a whole. I am a "Private Client" with FNB. I pay to be a so called private client, however, whenever I contact private clients, if they deem to answer the phone or online contact centre, they tell me that should I do the transaction there will be no charge, however if they continue to do it for me I will be charged. Not sure why I pay private banking fees?? I app**** for FNB covid relief as lockdown started but when I established that I would be paying interest on top of interest ,coupled with the fact that I would actually manage, I cancelled with them. Since then I have tried on numerous occasions to get hold of them to see what is happening. THEY DO NOT ANSWER THEIR PHONES, IT RINGS AND RINGS FOR HOURS - I ACTUALLY TOOK A SCREEN SHOT OF THE ONE CALL - 49 minutes. I tried to contact them on their on-line platform and they do not come back to me. I'm either 152 or 552 in queue. I tried from 12h00 to close of business at 16h30 and nobody came back to me!! What is happening? Are staff working from home or not? I even went into FNB branch to try and sort it out and the branch manager didn't want me causing a scene in the front so ushered me in to a client service consultant, who sent an email FROM WITHIN THE BANK to cancel the covid relief. This was last week! I still haven't heard anything from FNB. I took printed copies of the telephone calls and on-line log that wasn't answered and he branch manager wasn't interested in my problem. It seems nobody is bothered at FNB what is going on with their reputation, their clients, etc. Totally unhappy and annoyed. My daughter has similar problems with them.