FNB - A JOKE
To whom it may concern,
I mean where should I really even start? This is the second complaint that I need to log on hellopeter relating to the same ongoing matter for 6 months just to get some meaningful assistance.
I am in the process of acquiring a Quick Sell property – My spouse and I were granted the bond in February 2021. As the property is a Quick Sell, FNB instructed DELPORT VAN DEN BERG INC – PRETORIA to undertake our bond registration, and transfer.
It has been nearly 6 months, bear in mind we have paid the deposit, attorneys fees and transfer fees etc. FNB has made payment for the rates clearance figures and the clearance certificate has been received from City of Johannesburg Municipality which is valid until the 13th of August 2021.
As per special conditions, I was to get approved plans for the existing dwelling which includes any amendments to be made/ or made to the existing dwelling. I have provided these approved plans to DELPORT VAN DEN BERG INC – PRETORIA on the 15th of April 2021. As per my understanding as per the FNB Bond Consultants explanation of the bond agreement, and terms/ conditions of the bond agreement. That once the approved plans were provided, the bond registration and process would continue as per normal, and that the retention would be lifted.
Today DELPORT VAN DEN BERG INC – PRETORIA mentions that “The retention amount you mentioned below of R*** was also incorrect on your initial instruction. It is now corrected to the loan amount of R*** as per attached;” and that,
“If your loan was incorrectly app**** for and granted then @Tema, Boitumelo (Col) (Home Loans Sales) should be able to assist to make changes to the bond as your application will have to be submitted back to the credit department for approval. “
Furthermore, she mentions that the retention cannot be uplifted until work progresses on the dwelling, although she mentions the following, “Building work can commence once the matter is registered. Should the matter proceed as it is now, you will then have to pay in the balance of the purchase price in cash to Yolandi’s file as we only have R326950 available to give to her from your FNB Bond. Unfortunately, this is the way the bond is structured. Our offices are unable to change the terms and conditions of the Banks instructions to us.”
Okay, so what DELPORT VAN DEN BERG INC – PRETORIA mentioned to me is not what FNB Home Loans explained to me as per my Bond Agreement or my OTP. Also note the “amended” loan agreement as mentioned and provided by DELPORT VAN DEN BERG INC – PRETORIA is unsigned by myself or my spouse – Nor is it what is mentioned in my OTP to acquire the property.
My thoughts and question to whomever it may concern: 1. How can I commence work on the property without registration? 2. How can registration take place if DELPORT VAN DEN BERG INC – PRETORIA will not commence with the process? 3. How can I pay DELPORT VAN DEN BERG INC – PRETORIA the balance of R813050 if the bond was a bond of 95% to acquire the dwelling and not a building bond? 4. If I need to pay DELPORT VAN DEN BERG INC – PRETORIA the balance of R813050 what is the purpose of obtaining the bond? As I am using my own funds to complete the work to make the property “Habitable” as per the bond agreement and OTP. 5. If I do not pay DELPORT VAN DEN BERG INC – PRETORIA the balance of R813050 how would FNB Home Loans lift the retention as work progresses as work can only progress once registration takes place. 6. Why is DELPORT VAN DEN BERG INC – PRETORIA making reference to an unsigned bond agreement.
As mentioned in my previous complaint The service I have received from FNB is very disappointing, loyalty nor being a Private Client means nothing to FNB - I do not know what to say about the service I have received and continue to receive, and I feel very discouraged to remain with FNB.