FNB a horrible bank giving horrible service and horrible customer complaints resolution

Despite the many reviews in this platform and several calls to the bank pleading that they sort the malicious, unfair and ********* delay tactics in the way they are reconciling and accounting for the statement dates and cycle; the bank has not sorted the matter out. The bank keeps on closing the query without resolving the issue. They keep on changing the explanations without any resolutions; At one point the one employee said i need to change the payment date to the 25th instead of the 26th, last month another employee said the reason is because the date was changed to the 25th and we need to change it back to the 26th, later that employee said she can't change the date unless I settle the other balance that was on the account; this confused me because it was the bank that said the date must be changed and the bank couldn't even explain how did it happen that when the payment was the 26th at some point there was consistency but later there were delays. The bank seems to have lost its moral fibre due to some of its employees who seem to be lacking on the product knowledge thus sending clients from pillar to post and offering horrible service. Today is the 6th still no account reconciliation and no statement.