FNB - a fairytale journey with a horrorible ending

I've been banking with FNB since I can remember. My parents opened a savings account for me when I was 4 years old. As a teenager I started my own business of chopping firewood and selling it. I saved every cent I earned in my student account. With a FNB student loan, I eventually graduated from university. The nature of what I studied allowed me to open a young professional account at Investec, however, FNB has always been my bank. So whilst all my friends were opening Investec accounts, I opted for a current account with FNB.

At 28 I qualified for a FNB Private Account. And this is where the story goes horribly wrong.

After numerous issues, complaints and hours waiting on calls, I finally decided to move. A very tough decision. Luckily, a gentleman from RMB reached out to me. And what a guy to deal with! I want to emphasize the fact that my private banker is amazing.

HOWEVER, when applying for a home loan recently, I had to deal with FNB again. It is as if we just picked-up where we left off. My wife and I submitted the loan application electronically. We didn't get any response for a week. We called, we emailed. Nothing. Finally my private banker stepped in and assisted. I have yet to receive any feedback from the consultant allocated to us and we are still, after 2 weeks, waiting for feedback re our application.

I honestly don't understand why I am experiencing so many issues with such a respectable institution. I'm speechless.