GH
Gary H

1 reviews | Active since Sept 2009

18 Jan 2017, 09:32

FNB a disgrace to small business

<p>Last used my cheque card on 30 December 2016.</p> <p>On 5th January got an sms that account was in excess. A deposit of R300-00 was made that same day. I did not check the balance outstanding.</p> <p>On the 6th January I check my balance to find 14 toll fee transactions of R4-50 each. On top of this I was charged R2170-00 in excess fees. I reported this to the bank ref: Rg ********** 040 and was told this would be reversed in good faith.</p> <p>This was done; only to find another charge of R1085-00 excess fees. On contacting the bank was told this is my mistake and my problem and that the bank is non negotiable.</p> <p>I did not take into account the banks service fees that was charged on the 30th.</p> <p>I am now forced to go to another bank as this is not right.</p> <p> </p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2017, 11:31
Official

Good day Mr. gnhodge

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

GH
Gary H's update23 Jan 2017, 10:39
Reviewer Update

As yet received no response. Got a phone call to say this matter is being escalated but to date nothing.

GH
Gary H's update24 Jan 2017, 11:41
Reviewer Update

And still FNB prepared to do nothing

FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2017, 11:06
Official

Good day Mr. gnhodge

Thank you for responding and advising that you still have not received feedback regarding your matter. Kindly note that we have escalated this matter for you to receive feedback as soon as possible in this regard.

Thanks Regards

Rahim Salamaan

Hello Peter Complaints Resolution

(W): ***