FNB - A cornucopia of malfeasance

There are insufficient adjectives in the English language that could adequately articulate how *********** and manifestly obstructive First National Bank and their staff are. I have recently had the misfortune of having to deal with their card disputes and ***** department, to my greatest regret. All they have done is pass me around their entire head office, to the point where I almost gave up the will to live and finally put the phone down.

I even found out where the money had gone and elicited a commitment from the merchant to reimburse the funds. However, because FNB instructed me to delete the card, of course without any commitment to return the funds, I will remain out of pocket. The staff at First National Bank are poorly trained, with their lack of knowledge, is only slightly superseded by their laissez faire attitude toward my problem.

It is beyond all comprehension that an institution, the size of FNB, could devolve into a cornucopia of malfeasance.