FNB A Case Study in Miscommunication and Mismanagement

If someone ever asks me to explain the limits of corporate understanding, I will simply hand them my email chain with FNB Marketplace. My experience between 6 November and 2 December 2025 was nothing short of a spectacular performance in confusion, contradictions, and utter failure to grasp even the simplest instruction.

⭐ 1. When I Asked FNB to “Delete the Advert to Fix It”… They Thought I Wanted It Gone Forever

Let’s clear this up:

I requested the advert to be temporarily removed

so the issue could be fixed properly.

You know — the logical assumption any normal person would make when dealing with a “tech team.”

FNB took this as:

> “Please delete my listing entirely and never restore it.”

Not only did they delete it, they later insisted:

> “Your listing was NOT removed.”

This was said AFTER they removed it because I asked for it to be removed for repair, not destroyed like a *******ed file.

This misunderstanding alone would be funny if it weren’t coming from a major bank.

⭐ 2. A Month of Contradictions That Deserve a Netflix Series

Here are just some of the statements I received from FNB during the same month:

“The issue is resolved.”

“The issue is still being investigated.”

“Your listing was not deleted.”

“You must reload the listing because it was deleted.”

“Buyers can view your contact details.”

“Buyers cannot view your contact details.”

“The chat exit function works perfectly.”

“Please send screenshots proving the chat exit function doesn’t work.”

If consistency was a currency, FNB would be bankrupt.

⭐ 3. The Chat System That FNB Cannot Comprehend

The entire reason this saga started:

> You cannot exit chats with buyers on the FNB Marketplace app.

I reported it repeatedly. I supp**** proof. I even suggested they test it themselves by replying to my advert.

Instead of confirming the obvious, FNB kept giving me inspirational quotes like:

“We escalated to Tech.”

“Tech resized your images.”

“Tech will advise.”

“Tech resolved this last Friday.”

At this point, it genuinely felt like “Tech” was the name of a fictional character in an internal children’s storybook.

⭐ 4. The “Escalation to Tech” Myth Continues

Every email repeated the phrase:

> “I have escalated this to Tech.”

Tech must be the busiest department in the world — or the least productive. In my experience, “Tech” at FNB is similar to:

A unicorn

A mirage

A distant cousin who always says “I’m on my way” but never arrives

Tech never answered. Never communicated. Never clarified anything. Just existed as a vague entity used to stall customers.

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⭐ 5. The Moment I Asked for Accountability, FNB Went Silent

On 2 December 2025, after weeks of contradictions, I sent:

> “Please confirm whether the problem exists and provide a timeframe. Verification should not take an inordinate amount of time.”

And that’s when FNB made their boldest move yet:

They disappeared. Completely.

No reply. No update. Not even a templated apology. Nothing.

The moment responsibility was required, FNB exited the conversation faster than their own app allows customers to exit chats.

⭐ 6. Final Opinion (Based on My Experience)

After thirty days of what felt like training a confused AI with memory loss, I have formed these personal views:

FNB Marketplace does NOT understand customer instructions.

They misinterpret requests with breathtaking ease.

They contradict themselves weekly.

Their internal communication is non-existent.

Their “Tech” department is either overwhelmed, invisible, or mythical.

Their app is unstable and unreliable.

Their follow-through evaporates the moment accountability is requested.

If their customer service was a school assignment, it would be marked:

📉 “Incoherent. Lacks comprehension. Must redo.”

My confidence in FNB Marketplace after this experience? Lower than the battery percentage of a forgotten phone.

⭐ Rating: 0/5

⭐ Would I trust FNB Marketplace again?

Only if I'm conducting a social experiment.