FNB a bunch of *********** people.

I am taking Fnb further as this is not on. I have a share save account since September this year and with the stuff ups of the Mainframe which is not any the customers problems but the problem of FNB. They decided to without my permission invest my money and I have no money to live at the moment. See the email replies from an FNB manager. How unprofessional. Not even an attempt to help. Whats the phrase "HOW CAN WE HELP YOU" pathetic. I'm not interested in sorry's or apologies. I WANT MY MONEY!!!!!!!!! Buthelezi, Faith 12:08 PM (43 minutes ago)

to Chantelle, me Hi Chantelle,

Please see the below complaint

The above mentioned customer has a complaint with regards to us placing a trade on the account . The account was opened on the 12/09/2017 with the “Invest My Change” activated on the same day.

The customer has always transferred funds into and out of the account and never used it for the purposes of share trading. The customer is disputing that we never notified her that we would trade for her. I have explained the features of the share saver account and that the nature of the account is to automatically invest for the customer on her behalf as per the instruction set up when the account was opened.

Please assist with response to the customer in terms of making the funds available on a trade that is in initiated status. I & F Abdullah

to Faith, Chantelle Hi Chantelle

I am really dissapointed. I had to beg and borrow this weekend just to get by. I really need that funds cleared asap.

Thanks Fay Jackson Abdullah

Dear Mrs Abdullah

I understand that you are in a predicament, unfortunately the funds will only settle within 3 business days. We are not able to manipulate the system to settle earlier than that. The settlement date is based on the JSE regulatory requirements.

Kind Regards Chantelle Like · Reply · 3 mins · Edited Manage Fay Jackson Abdullah Fay Jackson Abdullah FNB tell me is this how managers deal with customer queries....Im taking this to the media as well

Now tell me why has it now become my problem when in the first place I have no permission for that.. So stuff your JSE regulations, it was never supposed to be there in the first place. Dont make it my problem now.