HN
Heleen N

1 reviews | Active since May 2018

15 May 2018, 21:05

FNB a BIG disappointment.

I am truely disappointed in FNB. I thought I chose a bank that is different in comparison to others . I am a young medical doctor who just entered the working sphere . I have no debt and sufficient funds in my account. I app**** for a credit card and was rejected due to my credit risk? How am I supposed to rent a car and book a flight without a credit card ? How am I supposed to build a credit record? I thought I chose a bank who would help me move forward in life and not stay stagnant. I have four of days a month if I am lucky and don't have a lunch hour for admin. I work 24 hour shifts and a normal day can go up to 5pm.. I went with great difficulty to the bank after a 30 hour shift to apply for a credit card. .only to receive an email today stating that I am a high risk and my application has been declined. I don't even want to know how am I going to apply for a loan to buy a new car in two years time ? I am strongly considering moving banks. I would not recommend FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2018, 09:13
Official

Good Day Heleen Nel

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Credit card and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***