1 reviews | Active since Oct 2011
FNB, A Bank Where Nobody Knows Whats Going On!!!
Good Day FNB. Hope you noted my 1 star... here goes
I had a credit card which was with Legal and handed over to attorneys. Since September 2021, I have fully paid up this credit card account. I was issued a closure/paid up letter as well.
But for the last 3 months, your system keeps red flagging me. I cannot earn E-Bucks and Nav-Money reflects badly on this single account. Mind you, my ITC report has all been fixed and I have good scores.
So, I have had to log tickets every month since October 2021 as Ebucks constantly says each month my account is NOT in Good Standing. But I OWE FNB NOTHING!!!
Now to the fun part. Logged call in October, issue got fixed, November same issue but got fixed... December... Same issue.. If i chat to any agent, I get transferred to pillar to post cos nobody can assist, Even the branch manager is powerless!!! ***
I am a Premier account holder but I dont have a personal relationship manager, but I do have a CLUELESS bunch of people who CANNOT assist me.
I contacted Credit card legal and spoke to a friendly lady who advised me to send an email to *** but no feedback.. I have sent emails to care@fnb, fnbcard@fnb, wealthcard@fnb... but NO RESPONSE.. what sort of service is this? You charge me R229 for an account with NO banker.. Standard bank was cheaper but I had a Personal Banker!
I am literally fed up now with your service... When I closed this credit card account, You guys messed up my credit profile which took 2.5 months to FIX.. Now a simple account closure FNB cannot DO!!! I have reference number upon number but NO FIX to my problem
Please can I get a COMPETENT person to assist me deal with the issue I am having. You are billing me monthly but Not providing satisfactory service for the value of this account.
I am deeply disappointed with FNB
Hello Peter Do your thing
So, according to your statement, I should have received a call within 48 hours from an FNB consultant. Sorry, Received no call whatsoever.
I did send a bunch of emails before the Hellopeter post and Creditcardlegal emailed with another paid up letter. WOW, awesome... FARK that, its not over!!!
so Ebucks, still shows I cannot earn EBUCK!.... today I got a msg from FNB app... says I must pay my account that's currently in arrears!... what account is that? I don't OWE FNB anything!!!
Is is so hard to call a client to find out exactly whats going on with their account... Your team only pushes from person to person... why are they even employed if they cannot resolve a simple paid up case
So, according to your statement, I should have received a call within 48 hours from an FNB consultant. Sorry, Received no call whatsoever.
I did send a bunch of emails before the Hellopeter post and Creditcardlegal emailed with another paid up letter. WOW, awesome... FARK that, its not over!!!
so Ebucks, still shows I cannot earn EBUCK!.... today I got a msg from FNB app... says I must pay my account that's currently in arrears!... what account is that? I don't OWE FNB anything!!!
Is is so hard to call a client to find out exactly whats going on with their account... Your team only pushes from person to person... why are they even employed if they cannot resolve a simple paid up case