FnB, a bank that does not care about Customer service

I have never experienced such poor service from a bank. I reported a *****ulent transaction on the 15 September. I have since been messed around by Bongile, Bongiwe, Ntsoaki, Tsholofelo and Rachel on The Secure Chat. Nobody was able to assist and some said I must wait 7 to 14 days, others said I would get a response in 24 to 48 hours.

I receive an automated e-mail on 5 October asking me to call ***. I am waiting for 27 minutes on the phone until I get to speak to someone. She puts me on hold after a minute. I wait for 6 minutes and then she cuts me off.

I receive the first non-automated e-mail on 18th October. I have since dealt with different people via e-mail. they are requesting the same things over and over, things which I have already supp****. Precious Dladla, Mrs. L Lugan and Clint Jacobs have not showed any interest to solve my dispute, just irritate me further by repeating the same things and not trying to assist with helping me out. My last e-mail to Clint was on 21 November. I am still waiting for a reply. It has been 74 days since I reported the transaction and FnB has given me nothing but frustration. They are clearly only interested in receiving your money and not interested in assisting when you need their assistance.

In comparison, I had a *****ulent transaction earlier in the year on my foreign bank card. It took me only one message on their banking app for the issue to be resolved. FnB clearly has a lot to learn when it comes to customer service. I somehow have the feeling they do not care about their customers though.