FNB, A bank no one really knows whats going on.

<p>So let me start at the beginning, I had a few technical problems with ABSA and decided enough is enough, i'm moving over to FNB, what a costly mistake this has not turned out to be. I did an online application, halfway through the application the website crashes and I could not upload all my documents. The account has been created though as I can log into the account. As per the email i received I can upload the documents via the website, unfortunately this is not true, I get a permission error each time I try. I call the FNB call center for assistance, I hold of for 30minutes, once I get hold of an agent they inform me it’s the wrong department and they transfer me, after holding on another 15minutes I get to an agent, I explain to him what happened and guess what, he transfers me back to general enquiries. After I don’t know how long I got an email address I can send my FICA documents to, to this day I don’t know if its confirmed or accepted. it's been 2 weeks now I still don’t have a card. I got an sms from the couriers company informing me that they cannot get hold of me which is *******, they called me once, I answered, there was no one on the other side and they never called back (I have true caller).</p> <p>Eventually being fed up I decide I want to cancel my account, I call the general enquiries, 20 minutes later the agents tells me I have to go into the branch, so this weekend I go to the branch, while there the branch tells me to call this number ********** and to cancel it via the phone, I go home and call the number and its General enquiries again and they inform me to go into the branch (again), Now I'm fuming. Yesterday I decide to write a Hellopeter complaint about this, not long after this a consultant calls me and informs me they will cancel my account, so I though thank heavens for that. Today another consultant calls me and informs me I have to go into the branch, but I first have to get my card which is still not delivered.</p> <p>This is totally unacceptable, Never in my life have I had this many issues with anyone before even really being a customer/member of yours, FNB has all these amazing adds and are full of promises of just how great they are. ABSA has never ever given me the amount of problems and hassles you have done in 2 weeks. You have to be the worst bank on the face of this planet. There is absolutely 0 communication in your bank, the one hand has absolutely no idea what the other hand is doing. Since I am not a client and it was not 7days before I decided to cancel (I have proof of this), I fall within my rights to cancel this via the CPA act. I want this account canceled.</p> <p>Im sick and tired of your stories, cancel this account or I will lodge a complaint with the CPA.</p>