FNB a banana republic bank

Without swearing, I know what the 'F' from FNB stands for. In November R39'000 ended up in a duplicate account. FNB is the least interested to refund and as a private banker little to no help and passing the buck. Unfortunately the Ombudsman was closed for the holidays but will have their final say. In fact it is standard procedure by F'n Bank to play this dirty game. 'Client SERVICE' is a clearly a foreign word in the FNB dictionary of ripping of clients. And please F'n Bank, don't bother to send me a copy paste message how sorry you are or phone and then keep on passing the buck for many weeks without an actually resolving the matter. "fnb most innovative bank in the world", get serious people, that title you must have self-invented or bought as innovation is not on the cards either.